In the Rolling Hills Library account system, the default PIN/password is the phone number on the account. We had designated 816 as the default area code because at the time most users were in 816.
We have decided to implement a change to remove the 816 area code as the default because we have a new 975 area code for northwest Missouri that started being issued in our area in October. Many people who move here from other areas choose to keep their existing number, so there are many in our system who list all 10 digits anyway.
If you already have a custom PIN/password set, nothing changes. If you are still using the default with only 7 digits, it will change to 10 digits on December 1. You can start using all 10 digits right now, no need to wait.
This will affect access to online resources and logging into the catalog to place holds or title requests. If you are blocked or can't get in, try again with the 816 added to the front and see if this works. Please email help@rhcl,org if you have any questions or need further assistance.